Welcome to NODEGRIP ENTERPRISE (“we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websitehttps://nodegrip.com, mobile applications, services, and integrations (including Meta/WhatsApp/Facebook integrations).
1. Information We Collect
We collect information to provide better services and to comply with legal obligations. The types of information we collect include:
Personal information you provide: name, email address, phone number, company name, billing or shipping address, support tickets, and any other information you provide when you contact us or register for services.
Account and business data: account identifiers, metadata, business profile connected to Meta/Facebook/WhatsApp when you enable integrations.
Communications: messages or content you send to us (including via Meta platforms) when you contact support or use integrations. We only process message content to the extent necessary to provide the service and where you have given consent or otherwise authorized the transfer.
Usage and device data: IP address, device identifiers, browser type, operating system, pages visited, referral URLs, and activity logs.
Payment and transaction data: payment details processed by our payment processors (we do not store full card numbers).
2. How We Use Your Information
We use data for the following purposes:
To provide, operate, maintain, and improve our services.
To communicate with you (account notices, support, security alerts).
To process payments, invoices, and orders.
To provide Meta/Facebook/WhatsApp integrations and to transmit necessary data between systems when you enable those features.
To detect, prevent, and respond to fraud, abuse, or other security incidents.
To comply with legal obligations and enforce our terms of service.
3. Legal Basis for Processing (where applicable)
If you are in the European Economic Area (EEA) or in other jurisdictions that require a legal basis for processing personal data, we rely on:
Performance of a contract (to provide services you request).
Legitimate interests (security, fraud prevention, safe operation of services).
Consent (when we ask for explicit permission, e.g., marketing emails).
Legal obligations (to meet regulatory or law enforcement requirements).
4. Sharing and Disclosure
We may share Personal Data with:
Service providers: hosting, email, analytics, payment processors, customer support platforms, and other vendors who perform services on our behalf.
Platform partners: Meta (Facebook, Instagram, WhatsApp) or other platforms to enable the integration you authorized. Data shared with Meta is subject to Meta's policies and controls, and may be processed according to their privacy terms.
Legal requests: when required by law or to respond to legal process, or to protect rights, property, or safety.
Business transfers: if we are acquired, merged, or sell assets, user information may be transferred as part of that transaction.
5. Third-Party Services and Links
Our service may contain links to third-party websites and services. We are not responsible for those third parties' privacy practices. We encourage you to read their privacy policies.
6. Data Location and Cross-Border Transfers
We may transfer and store your data in servers located in jurisdictions different from your own. Where required, we implement safeguards (standard contractual clauses or equivalent) to protect your personal data during international transfers.
7. Data Retention
We keep personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights such as:
Accessing the personal data we hold about you.
Correcting or updating inaccurate information.
Requesting deletion or restriction of processing.
Objecting to processing based on legitimate interests.
Data portability in certain cases.
To exercise your rights, contact us atcontact@nodegrip.com. We may request additional information to verify your identity before responding to requests.
10. Cookies and Tracking
We and our third-party partners use cookies, web beacons, and similar technologies for analytics, functionality, and advertising. You can manage cookie preferences via your browser settings. For more information, refer to our Cookie Policy (if applicable).
11. Children
Our services are not directed to children under the age of 13 (or higher minimum age where required). We do not knowingly collect personal data from children without parental consent.
12. Marketing
If you consented to receive marketing communications, you can unsubscribe at any time via the unsubscribe link in emails or by contacting us.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Substantial changes will be notified via email or prominent notice where required.
14. Contact Us
If you have any questions about this policy or our data practices, contact:
NODEGRIP ENTERPRISE Website: https://nodegrip.com Email: contact@nodegrip.com Address: 133B, JALAN BANDAR CEMERLANG 1, 81800 ULU TIRAM, JOHOR, MALAYSIA